Peter Picone

Hands on User Experience Director | Strategist | Manager | Mentor
  1. About Me (the present)

    Welcome

    Welcome, at the highest level, I am a product strategist and problem solver with expertise in the specification, and refinement of the user experience through Information Architecture, Interaction Design, and User Research.

    Management Style

    I have a collaborative and mentoring management style with emphasis on bridging the gap between business stakeholder, developer and end user, allowing each to achieve their respective goals... But ultimately - THE USER IS KING.

    Communication is the key - I am a 360 degree communicator with "hands on" design and management experience applying Agile methods to the IT, Financial, Publishing, Defense, Insurance, Automotive, Health Care, Consumer Product Manufacturing, and Food industries.

  2. Resume (the past)

    Resume of Peter Picone, CPE

    skills

    Brandeis University (20154 - Present)

    Professional Studies (GPS) Advisory Board Member for User Centered Design

    Provide strategic guidance and expertise on the latest Industry advances and demands.
    Evaluate program goals and coursework to assess if graduates have the skills required of leading professional.
    Participate in committees relevant to UX field and provide outreach and connections for program growth.
    Identify trends to align educational courses with emerging areas and new challenges.

    skills

    Houghton Mifflin Harcourt (2014 - 2015)

    Director of User Experience - Web Strategy and eCommerce Group

    Provided the UX vision and growth strategy for the corporate eCommerce website with respect to design and conversion rate optimization (hmhco.com).
    Provided operational guidance and management to internal UX and development groups as well as managed external UX vendor relationship.
    Integrated UX into the newly adopted Agile process to facilitate corporate transition from a previous waterfall approach.
    Integrated legacy rogue corporate sites to the new design and Information Architecture.
    Integrated all of the above with the strategic corporate growth road-map.

    skills

    Oracle Software, Financial Services Global Business Unit (FSGBU) (2010 - 2012)

    Director of User Experience – Product Strategy / Product Management Group

    Lead the creation of the interface design for the NextGen Financial Product Suite, with a strategy focused on defining the long term product and market direction.
    Defined and implemented the operational practices for this newly formed UX team as they interacted with external business partners, offshore development teams and internal stakeholders (PM, Sales, Business Analysis, and Corporate Design).
    Applied change management techniques to facilitate the implementation of Oracle's development methods and UX processes for their offshore dev team.
    Mentored junior team members on advanced UX techniques, and guidance on working as a UX advocate within the GBU.

    UX Motel - Published Interview

    skills

    IBM, Global e-Business Transformation Group - CIO Office (2006 - 2010)

    Strategic User Experience Design Lead

    Orchestrated the UX redesign of the IBM Product Product Support Portal.
    Site successfully integrated support content for 24,000+ products from 3 major divisions across IBM into a single Portal. Tactfully integrated all stakeholder concerns in the process. (http://www.ibm.com/support).
    Created and managed the overall UX design plan and roadmap. Performed requirements analysis and specification, user surveys, conceptual and prototype design development.
    Spearheaded international user testing in Asia and Europe in support of the product release and roll-out strategy.

    skills

    Work History: IBM / Rational Software Products (2004 - 2006)

    Manager – User Experience Design Group

    Provided strategic, technical and managerial guidance to the UX team involved in the creation of middleware development and test tools.
    Led the group by technical example through the interactive design and usability portion of numerous product release cycles.
    Improved group testing capability by designing and installing a new on site usability lab.
    Chief advocate for the introduction of User Centered Design to the development culture.
    Translated user requirements and business goals from Product Management into detailed design prototypes and specifications.

    skills

    Half-Tide Designs, Inc. (2002 to Present)

    Owner and Chief Design Officer

    User-centered design consulting services for IT and web, portal, intranet, enterprise application, and mobile digital products.
    Providing clients of all sizes with design and developmentsoltions using UI/UX interface design and testing methods.

    skills

    Prior Employment History

    Compuware Corporation – Senior UI Consultant (Commercial, Gov., and Financial clients).
    Liberty Mutual Insurance – Project Manager, Special Projects – Usability.
    Dynamics Research Corporation (Now Engility) – Human Factors Engineer & Staff Analyst.
    Texas Instruments – Systems / Human Factors Engineer & UI Designer.
    IBM – Ergonomic workstation designer for point of sale terminals.
    Reynolds Aluminum – Industrial Engineering consulting through Ayoub & Associates.

    skills

    User Experience Expertise

    First line and Director level user experience group management.
    Contextual Analysis, wireframe, storyboard and rapid prototyping development. Information architecture, Interaction design, Usability testing, Experimental design and methodology for web, intranet, portal, and design for eCommerce.
    Globalization, localization and design migration strategies.

    Panel 2

    Education

    Formal User-Centered Design Training at the Masters and Bachelors levels

    M.S. Industrial Engineering
    North Carolina State University, Raleigh, NC.
    B.S. Engineering
    Tufts University, Medford, MA.

    Awards

    Board Certified Professional Ergonomist (CPE) since 1994, Registration #617.
    UPA Presidents Award for significant contribution to the development of the profession.
    IBM CIO Award for the design of the ibm.com Support and Downloads site.

    Panel 3

    Additional Formal Training

    Management
    Internation Project Management, Front-line and IBM group Management, Communications, Negotions, and Quality Improvement.
    Technical
    Object oriented modeling, Contextual Analysis, UX Design process and Methodology, Rapid Prototyping and Guerilla Usability Testing.

    Non-Profit: Usability Professionals' Association (UPA) (2006 - 2009)

    Elected Member Board of Directors
    Formed and ran a global mentoring program.
    Lead the professional development subgroup.
    Prior President, VP and Treasurer of the N.E. Chapter.

    Publications

    Contributing Author: Design Engineering and the Human Factor - Special Report.
    Design News Magazine, 11/21/1988.

    Contributing author: Ergonomics For Therapists - First and Second Editions Environmental Design Chapter, Butterworth-Hienemann, ISBN 0-7506-7051-7.

    Human Factors in Voice Data Entry System Applications: A Case Study.
    E.J Kompass & T.J. Williams, Learning Systems and Pattern Recognition in Industrial Control: Applying Artificial Intelligence to Industrial Control

    Human Factors in Voice Data Entry Systems Design
    Proceedings of the 3rd Annual Voice Data Entry Systems Applications Conference, Chicago, 1983.

    A Preliminary Human Factors Evaluation of the SPOCK Natural Language Query User System Interface.
    Internal Publication - Dynamics Research Corporation, Andover, MA. 1988

    Over the Horizon Backscatter Radar (OTH-B), East Coast Radar System (ECRS), Human Factors Engineering Noise/Lighting Environmental Test Plan (E-14069U).
    TEMS Technical Report, Dynamics Research Corporation, Systems Division, Wilmington, MA, 1988.

    A Preliminary Analysis and Review of Literature Relevant to the Development of Standards and Regulations for the Maritime Environment of the Puget Sound Area
    Program Technical Report (E-426U), June, 1993, Dynamics Research Corporation, Systems Division, Wilmington, MA.

    Development of a Model to Evaluate the Effectiveness of Human Factors Recommendations for Standards and Regulations in the Maritime Environment of the Puget Sound
    Program Technical Report (E-427U), June, 1993, Dynamics Research Corporation, Systems Division, Wilmington, MA.

    Congressional Decision Coordination Paper (DCP) Congressional Acquisition Program Baseline (APB), and Test and Evaluation Master Plans TEMP)
    or the Cheyenne Mountain Capabilities Upgrade (CMU) and the Offutt Processing and Correlation Center (OPCC) Programs.

    Over the Horizon Backscatter Radar (OTH-B), East Coast Radar System (ECRS), Human Factors Engineering Noise/Lighting Environmental Test Report (E-14070U)
    TEMS Technical Report, Dynamics Research Corporation, Systems Division, Wilmington, MA, 1988.

    ">Over the Horizon Backscatter Radar (OTH-B), East Coast Radar System (ECRS), Human Engineering Test Report for the Interim Capabilities Verification Test Phase.(E-14212U)
    TEMS Technical Report, Dynamics Research Corporation, Systems Division, Wilmington, MA, July, 1988.

    ">Over the Horizon Backscatter Radar (OTH-B), East Coast Radar System (ECRS), Subjective Operator Evaluation for the Interim Capabilities Verification Test Phase.
    TEMS Technical Report, Dynamics Research Corporation, Systems Division, Wilmington, MA, 1988.

    An Investigation of Changes in the Rating of Perceived Exertion Due to Changes in Spatial Orientation at Constant Workloads.
    University Published Master's Thesis, North Carolina State University, Raleigh, NC, 1981.

    Human Engineering Design Approach Document - Operator (HEDAD-O) for the RF-4C AN/APQ-99/162 Digital Scan Converter Upgrade Program.
    Technical Report. Texas Instruments Incorporated, Equipment Group, Dallas, TX.

    Ergonomics for Therapists
    C. Bettencourt & K. Jacobs Editors, Andover Press, 1993 Contributing author - Chapter on Environmental Concerns and Design Implications).

    Human Engineering Program Plan (HEPP) for the Soldier Integrated Protective Ensemble (SIPE).
    (E-16979U), Program Technical Report, September 1990, Dynamics Research Corporation, Systems Division, Wilmington, MA.

    Human Engineering Test Report (HETR) for the Soldier Integrated Protective Ensemble SIPE)
    (E-19307U), Program Technical Report, December, 1992, Dynamics Research Corporation, Systems Division, Wilmington

    Soldier Integrated Protective Ensemble (SIPE) Operations and Maintenance Manual
    (E-21205U), Program Technical Deliverable, September 1992, Dynamics Research Corporation, Systems Division, Wilmington, MA.

    Phase I Human Engineering Test Report (HETR) for the Soldier Integrated Protective Ensemble(SIPE)
    (E-20062U), Program Technical Report, July 1992, Dynamics Research Corporation, Systems Division, Wilmington, MA.

    Integrated System Safety Program Plan (ISSPP) for the Soldier Integrated Protective Ensemble SIPE)
    (E-16978U), Program Technical Report, September 1990, Dynamics Research Corporation, Wilmington, MA.

    Close Combat Tactical Trainer (CCTT) System Safety Program Plan (SSPP)
    (E-21932U), Technical Report, Dynamics Research Corporation, Systems Division, Wilmington, MA, 1993.

    Close Combat Tactical Trainer (CCTT) Human Engineering Program Plan (HEPP)
    (E-21943), Technical Report, Dynamics Research Corporation, Systems Division, Wilmington, MA, 1993

    Close Combat Tactical Trainer (CCTT) System MANPRINT Management Plan (SMMP)
    (E-21957U), Technical Report, Dynamics Research Corporation, Systems Division, Wilmington, MA, 1993.

    Air Support Operations Center (ASOC)/Force Management Human Factors Engineering Workload Analysis Report
    TEMS Technical Report (E-14355U), Dynamics Research Corporation, Systems Division Wilmington, MA.

    AN/PVS-7 Night Vision Goggle (NVG) Suspension System Redesign, Human Factors Engineering Test Report.
    Program Technical Report (E-19874U), May, 1992, Dynamics Research Corporation, Systems Division Wilmington, MA.

  3. Portfolio

    Gallery

    A sampling of some UX | UI | HFE projects I have been intimately involved in over the years. Some as employee or consultant. Note: These were pretty stylish for their day - amazing how design has evolved in such a short time!

    Featured #1

    Featured Project: Houghton Mifflin eCommerce

    Prior to 2013, HMH was strictly a postcard site. It is currently on target to be a fully responsive, modern looking and fully modular eCommerce site that will require only minimal coding to create full advertising campaigns

    Featured #2

    Featured Project: IBM Product Support Portal

    The concept of IBM Product Support previously consisted of three stovepiped corporate support sites with nothing in common. Users were very confused. My role was to develop a strategic roadmap for the visual and functional integration of those sites into a single, global, accessible, "One-Stop-Shopping" site.

    ...and more!

    Oracle
    Andersen
    Kraft
    Fidelity
    Chrysler
    JJ Keller
    Kelly IT
    MDC Vacuum
    Networking
    Whitman Tooling
    US Army SIPE
    CU One
  4. What's Next (the future)

    What's Next?

    I'm always interested in hearing about new opportunities. I would like to use my extensive User-Centered background to help companies achieve their business goals and make life easier for their users to accomplish their goals.

    Approach

    "If you want to build a ship, don't drum up the men to gather wood, divide the work and give orders. Instead, teach them to yearn for the vast and endless sea..."
    - Antoine de Saint Exupery

    Do or do not. There is no try. - Yoda

  5. Contact

    Contact

    For questions or additional information, please feel free to call or write.

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